FAQ

1: Can I ask for small/large cap?

Our Stock Size is Medium which is 22.25 inches, and we have the combs and elestic band(extra black band on the cap) or adjustable straps inside. We got your request for your order , You would like to use the Small/Large Cap for your wig, Is that right ? Sure you can,after you check out your order,please send us your order number,and requests that you need a smaller or larger cap,then workers will response you timely once work and factory workers will custom the hair for you as your need. Yoowigs cap size: 1. Small Size is 21.75 inch, Large Size is 22.75-23.5 inch, you should know your own size and make a suitable decision. 2. If you change to those special size, you may need to wait another extra 5 days, if you can wait? 3: If you want to ask for special small/big cap. Please remember to take a note on the cart or send us the Email.and you need to pay extra $30-$50 for your custom cap size.(custom time need extra more 15-20 days)

2: Is your hair 100% human hair? What is the grade? Where are they from?

We are selling nice virgin hair, which is quanlity /natural and nice. It is totally 100% human hair, and high-end virgin hair. There has brazilian virgin hair,peruvian virgin hair,indian virgin hair and chinese virgin hair.

3:What is the difference between 360 wig and full lace wig?

Both 360 wig and the full lace wig are the whole wig. 360 wig is used pre plucked 360 frontal with bundles to sew in a whole wig. The lace is around from the forehead to the back of the head, but not include the middle head. When you put upward the hair, you can see a little track, which doesn't effect usage. When we install the hair, we will put down the hair then we can't see the tracks. It can be put in bun and ponytail, that's why it is called breathable and pre plucked. Full lace wig is full lace all around the head and all hand tied natural knots.There is no any machine weft and It can't see the tracks, but also can be put in bun and ponytail,and you also can part it anywhere you want,even the braided style.

4:Is your wig/hair getting tangled or shedding?

It could be caused by dry hair. Please make sure to wash & condition your hair at least once a week, twice a week is better. Brazilian virgin hair Comb the hair from time to time. You could go to your stylist for further suggestions. If the hair is wavy or curly style, we don't suggest to comb it. If you have to, please comb it with hands or wide-teeth brush gently. Tight teeth brush will ruin the hair original shape and make it fizzy and feels like tangle! Please always comb the hair from the ends and work your way up. When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there, which will lead to shedding. When sleeping,please bond the hair with elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots. When swimming, we suggest to wear a swimming cap. Because the sea water or pool water is not good for hair, it will make the hair tangle and rough. It`s better to wash it with warm water, with hair shampoo and hair conditioner after swimming.

5:Can your wig use glueless? Can I make ponytail or bun?

You can try to use it with glue or without glue, but use glue will be natural looking. Some sisters don`t use glue their hair is secured with a custom strap and comb in the back and got 2 be glued spray, it doesn`t move at all, very secure, and you can choose got 2b glue gel (black bottle). About the ponytail or bun, yes, you can make it, no problem.

6:When I pay via PayPal, do I have to have a PayPal account? Can I use credit cards?

PayPal account is not necessary.You can choose the "Pay with Card".

7:How do I use my coupon code?

The purchasing process on our website is: Add to Cart > Checkout > Confirm > Payment. When you Checkout or Confirm, you can apply the coupon code.

8:Can I have a wholesale price?

We are very pleased to offer wholesale price for you. But it need over(5 pcs). Please send email to cassie@yoowigs.com